Hydrating Eye Serum - Pre Order

At Water Diamonds, we take pride in providing high-quality, brand new lab-grown diamonds that are guaranteed IGI certified. Please read our return and refund policy carefully before making a purchase.

1. No Returns or Refunds

• All sales are final. We do not accept returns or offer refunds on any items purchased from our website. Once a diamond is sold, it cannot be resold as new, and accepting returns would compromise the integrity of our products.

2. Product Inspection

• We encourage customers to thoroughly review product descriptions, specifications, and images before making a purchase. If you have any questions or need further information about a specific diamond, please contact us prior to placing your order.

3. Quality Assurance

• All diamonds sold are brand new and come with IGI certification, ensuring that you receive a genuine and ethically sourced product. We guarantee that our diamonds are free from defects in craftsmanship and material at the time of sale.

4. Damaged or Defective Items

• In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of delivery. We will require photographic evidence of the damage or defect. If we determine that the item was indeed defective upon arrival, we may offer a replacement or store credit at our discretion.

5. Purchase Acknowledgment

• By completing your purchase, you acknowledge that you have read and understood our return and refund policy. You agree to abide by the terms outlined herein.

6. Contact Information

• If you have any questions or concerns regarding your order or our policies, please reach out to us

At Water Diamonds, we strive to ensure that your order is processed and shipped promptly. Please review our shipping policy below:

1. Order Processing Time

• All orders will be processed and shipped within 48 hours of receiving payment, excluding weekends and holidays. Orders placed on Friday after business hours will be processed the following Monday.

2. Shipping Methods

• We use reliable shipping carriers to ensure that your items arrive safely and on time. The shipping method will be selected based on your location and the shipping options available at checkout.

3. Shipping Costs

• Shipping costs will be calculated at checkout based on the shipping method selected and your delivery address. Please review the shipping options to choose the one that best fits your needs.

4. Delivery Times

• Delivery times may vary based on your location and the shipping method chosen. Standard shipping typically takes 3-7 business days for delivery within the continental United States. Shipping times may be longer for remote areas.

5. Tracking Information

• Once your order has been shipped, you will receive an email confirmation with tracking information. You can use this information to monitor the status of your shipment.

6. Shipping Restrictions

• Currently, we only ship within the continental United States. We do not ship internationally or to PO Boxes.

7. Contact Information

• If you have any questions or concerns regarding your order or shipping, please contact us